mohon bantu jawab pertanyaan ini. Store manager Delux Kitchenware store Marlin Roads 15-16 Kota Baharu Dear sir, I am very sorry to have to write and complain t

mohon bantu jawab pertanyaan ini.

Store manager
Delux Kitchenware store
Marlin Roads 15-16
Kota Baharu

Dear sir,
I am very sorry to have to write and complain to you about a microwave I bought at your shop last week. even though the item was on sale, I thought that it must be in a good working condition. a store, a big one with your reputation is not expected to intentionally sell faulty goods to its customers.

I first attempted to use the microwave yesterday and, no sooner had I plugged it in when it made as alarming crackling noise and then the indicator lamp was off and it stopped working. I touched the outer surface and there was no sign of getting warmer. this was a most unpleasant experience and could have been quite dangerous. all other electrical items in my house are working well. therefore, I do not think that this is a problem of fauly electrical wiring. the problem is defective microwave.

here I enclose a copy of my receipt, model number of the product, and the guarantee card.it is not easy for me to return to your shop as I live some distance away. thus, I would like a confirmation in writing as to the action you propose to take, before I visit you again. thank you.


Questions for the Ist letter

1. what is the writer's purpose of writing the letter?
2.what happened to the microwave?
3.did she buy the product in regular price? how do you know?
4.how did she know that the problem is not the faulty of wiring?
5.what is the main point of the second paragraph?